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FAQ
One click solution to common problems
Collect common questions and answers to help you efficiently obtain information.
1
What certifications and standards do your products comply with?
Our factory is BRC-certified since 2012. And our products meet both domestic and international food safety standards including EU standard and FDA standard. They are tested by third-party lab such as SGS, ITS, BV and TUV.
2
Has your factory done CSR (Corporate Social Responsibility) audit?
Yes，our factory has sustainably had Sedex(SMATE/ETI) audit since 2012. Our annual audit reports are available on Sedex's website.
3
What is your usual production lead time?
We have detailed SOP for every step of our production processes, from raw material procurement to internal inspection, from order arrangement to packaging production, and from inline inspection to final control. Therefore, our regular lead time would be 30 days.
4
What is your minimum order quantity (MOQ)?
Our standard MOQ is 5000 units. For custom products, the MOQ may vary. Please contact our sales team for specific details.
5
Do you provide samples? Are they free of charge?
Yes, we provide samples for testing and approval. Standard samples are usually charge free with freight collect, but large or custom samples may incur a charge depending on the specific requirements.
6
Can you create custom molds or designs?
Yes, we can develop custom molds and designs based on your specific needs. Our R&D team is experienced in bringing creative concepts to life.
7
Can you work with my brand’s compliance requirements?
Yes, we have experience working with brands that have specific compliance and testing requirements. We are happy to collaborate to meet your standards.
8
How do you handle product defects or issues?
In the rare event of a product defect, we have a clear process for addressing issues. Simply contact our customer service team, and we will work with you to find a solution, including possible replacements or refunds.
9
Can you provide eco-friendly party supplies?
Yes, we are committed to sustainability, particularly in our packaging. We use eco-friendly materials such as paper packaging boxes to reduce environmental impact. If you have specific requirements for sustainable products or packaging, we are happy to work with you to create customized solutions that align with your goals.
10
How can I get the latest product catalog and pricing?
You can contact our sales team via email or phone to request the latest product catalog and pricing information. We also regularly update our website, where you can view our newest offerings.
11
How do you handle bulk orders?
We are fully equipped to handle large, bulk orders with high efficiency. Our production capacity allows us to meet large-scale demands while maintaining product quality.
12
What is the shelf life of your products?
Our products have a long shelf life, but we recommend storing them in a cool, dry place to maintain quality. Specific shelf life information can be provided based on the product.
13
How do you ensure product quality?
We have strict quality control procedures, including raw material inspection, in-process checks, and final product inspection. Our products are also tested by third-party laboratory like SGS, ITS and TUV.
14
How can I get a price quote?
You can request a price quote by contacting our sales team via email or phone. Please provide the details of your order, including product type, quantity, and any customization needs, so we can give you an accurate estimate.
15
How long have you been in business?
We have been manufacturing party supplies since 2012, establishing long-term relationships with clients worldwide.
16
Do you offer rush orders?
We can accommodate rush orders depending on current production capacity. Please contact us to discuss specific lead times.
17
Can you help with product design?
Yes, our design team can work with you to create unique and attractive products tailored to your brand.
18
Can I make changes to my order after placing it?
Order modifications may be possible if production has not yet started. Contact your account manager for assistance.
19
Do you offer discounts for bulk orders?
Yes, we offer discounts on large orders. Please inquire about our volume-based pricing.
20
Can you handle seasonal orders for events or holidays?
Absolutely! We have experience managing seasonal demand and can work with you on forecasted orders for peak times.
21
Can I order a mix of different products?
Yes, we accept mixed orders, allowing you to select multiple products to meet your needs.
22
Do you work with third-party inspectors?
Yes, we welcome third-party inspections. You can arrange for your chosen inspector to visit our facility.
23
Are your products compliant with EU/US safety regulations?
Yes, our products meet safety standards applicable in both the EU and US markets.
24
Are there specific testing standards you meet?
Yes, we comply with domestic, national, and European market standards, and our products are tested by reputable agencies.
25
Can I visit your factory?
Yes, factory visits are welcome. Please contact us in advance to schedule.
26
What if my shipment is delayed?
We monitor shipments closely and will inform you of any potential delays.
27
Can I choose my preferred courier or logistics company?
Yes, we can work with your preferred logistics provider or recommend one of our trusted partners.
28
Do you provide documentation for customs clearance?
Yes, we provide all necessary documentation to facilitate customs clearance.
29
How can I get in touch with customer service?
You can reach our customer service team via email, phone, or through our website’s contact form.
30
Can I reorder specific products regularly?
Yes, we accept repeat orders, and we can schedule production to meet ongoing supply needs.
Weifang Magic Lights Handicraft Co., Ltd. is a leading manufacturer specializing in party candles, cake ornaments, and party decorations.
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